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I just acquired off the cell phone with Connie Sanders inside the DFW office. I asked for her title for the reason that she was so type and helpful to us. I've hardly ever encountered a person so helpful and caring. If your Reps might be like her you would have a great airline.
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Bravo to American Airways for giving the surprise raise in your staff members. Instead of cowering towards the disgruntled passenger on todays La Guardia flight. Simply because some attendents were cheerful and wished him a Very Merry Christmas. Seriously ?? It’s about time we took back again our greatest needs and grumpy persons just keep off the planes and hold their viewpoints to themselves.
I can’t declare that A great deal for your airport staff in Denver.My AA flight was delayed leaving Ohare and by the time I bought to Denver, the Frontier airplane to which I had been booked by Orbitz experienced remaining and I skipped my flight.
The whole opposite is your personnel Liibide (sorry I didn’t get the spelling of his name). I hesitate to call him a Consumer Service Rep. He did help me with some complications I'd on my outgoing flight but basically was of no help whatsoever with my return flight.
On Jan tenth 2014, we had a return flight from Miami to Seattle. This was a immediate flight which must have been six.five hrs. We boarded about 30 min late, only to listen to from the captain that we were even now looking ahead to gasoline and even now did not have confirmation as to when, but that it would choose no less than 20 min to refuel. Ultimately right after one hour within the airplane, we had refueled, only to hear that an armrest was damaged and we were waiting for a mend. We had been within the strategy for 1.5 hrs, prior to just take-off. WHY, would you board passengers on that extended of the flight BEFORE refueling, Specifically not obtaining an ETA for that gas?
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AA misplaced my baggage in Miami by not possessing it with me on my flight to Talahassee, Fl and Once i lodged a criticism click over here they gave me a file locator to check status. It took 3 days to get my luggage and I had to journey to Panama Metropolis Aprt to have my baggage just after Tallahassee Aprt got it and despatched it to Atlanta then to PC by Delta.
To I don’t know how Lots of people attempting to get this solved. I was so pissed off and about to give up
My husband and I had flight reservations for now (March 15, 2014) and following a schedule heart scan on Wednesday of the 7 days, he was diagnosed using a extreme coronary heart issue. On Friday, March 14, 2014 he had to possess a coronary heart catherization and it absolutely was difficult for us to go on our holiday. I referred to as American Airlines Shopper Service and was properly explained to “tough luck”.
Prospects who would like to compliment or complain to American Airways can Get in touch with the corporate office at:
My partner and I flew from Palm Springs to Ft. Myers Florida, within the return vacation, flight 2233 from Dallas, my husband Rick Barnes was Minimize pretty terribly by some thing inside the seat when he put our baggage during the overhead compartment. We known as the Hostess and While blood was gushing out with the wound, he was given a band aid to include the 5 inch gash in his leg. We were instructed that when All people boarded, the hostess would return with the 1st support package and would need to create a report.